SHIPPING AND RETUEN POLICY
Shipping Policy
Processing Time
- Orders are processed within 2-5 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Methods & Delivery Time
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 2-5 business days (where available).
- Delivery times may vary based on your location and carrier delays.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available for orders over a certain amount (if applicable, details will be provided at checkout).
International Shipping
- We currently offer international shipping to select countries.
- Customers are responsible for any customs fees, taxes, or import duties imposed by their country.
Incorrect Address & Lost Packages
- Please ensure that your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.
- If your package is lost or delayed, please contact the shipping carrier for assistance.
Return & Exchange Policy
Eligibility for Returns & Exchanges
- We accept returns and exchanges within 7 days of delivery.
- Items must be unworn, unwashed, and in their original packaging with tags attached.
- Final Sale items & accessories are non-returnable.
Return Process
- Contact our customer service at [Your Contact Email] within 7 days of receiving your order.
- Wait for approval and return instructions.
- Ship the item back using a trackable shipping method.
- Once we receive and inspect your item, we will process your refund or exchange.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- If approved, refunds will be issued to the original payment method within 5-7 business days after we receive the return.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
- We will replace the item or provide a refund at no additional cost to you.
Contact Us
For any shipping or return inquiries, please contact us at:
📧 Eiddyvip@gmail.com.